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FAQ's

Getting Questions:

The Socks

1.     What are your socks made out of?

Our socks are made from American sourced cotton and a little bit of synthetic for that extra comfy fit that works best with an active individual. Our manufacturer has the highest standards for raw materials and that's why we work with them.

2.    Where do your socks come from?

Our socks are 100% manufactured in the USA. Specifically, they are manufactured in North Carolina in a 50,000sq ft facility that employs a fair amount of the small town community. We make every effort to keep things local and meaningful. 

3.    Where are you located?

We are proudly located in Austin, Texas, USA

4.    What size are your socks?

We have Men's, Women's and Kid's sizes. It's a one size system that fits most everyone. 

5. How can I find a store selling Mitscoots near me?

Well we are working on a system for that so you could just take a look at a map. However, it’s not quite ready yet. In the mean time send us a message and we will get back to you as soon as possible. You’re also welcome to go into every store possible and ask them to start carrying Mitscoots. 

6. I'm interested in ordering wholesale. What is the process for that?

Please check out our wholesale ordering page near the bottom of our site or just send us a wholesale request to info@mitscoots.com

 

Ordering & Payment 

1. What type of payment methods do you accept?

We accept Visa, MasterCard, Discover, American Express, and Paypal. 

2. Why have I been charged twice?

If, during the process of placing your order, you entered the incorrect billing address and received a message to try again or that the card was declined, it might appear that there are multiple charges on your card for the order. This is due to the nature of the way that banks process credit card transactions. Each time you try to place an order with us, a hold for the amount of your order is placed on your credit card. This occurs whether the billing address you entered is correct or incorrect. If the billing address is incorrect, our merchant account will immediately void the charge and ask you to try the order again. 

Please be assured that your card was actually charged only once. Only one of the charges should show up on your paper credit card statement. If the charge does appear on your paper credit card statement or if it persists for over a week, please let us know and we will investigate the matter further.  

We realize that this issue does present a considerable inconvenience to our customers and we sincerely apologize for this. Unfortunately, we have not been able to find a good solution to this problem.  

 

Shipping & Returns 

1. How do you ship?

We ship USPS First Class Ground. Other options are available for wholesale.

2. Do you ship internationally?

YES!. But only to a few other countries at the moment. As Mitscoots grows, so will our ability to send our socks all over the world and help as many people as possible. If we don't ship to you, just send us an email to info@mitscoots.com and we can totally work things out.

3. When can I expect my order to ship?

Mitscoots ships Monday - Friday. Please allow 1-3 days for your order to be packed and ready to send out. 90% of the time we are able to ship orders within 24 hours. However, during the holiday season order processing time may take up to 1 week. We appreciate your patience for that time of year.

4. How long will it take for my order to arrive?

Orders typically take 2-7 days from the ship date for them to arrive. It depends on where you are located in relation to us. 

5. How do I cancel my order?

Please contact us as soon as possible if you would like to cancel your order. If your order has already shipped we will not be able to cancel your order. 

6. What is your return policy?

We accept returns within 30 days of your order date. We will gladly exchange or refund your order if you have received damaged or defective socks. If you ordered the wrong item or decide that what you ordered wasn't what you were looking for, we are happy to accept your return as long as our socks are in their original packaging and unused. Please contact us before you mail us a return so we can get it authorized first.


Giving Questions:

1.     Who are you giving the extra pair of socks to?

Well generally we give them to anyone in need both locally and nationally. This can be an individual off the street or a low income family that can barely get by with enough food. There are more than enough needy individuals right here in the US and we want to give each and every one a pair of socks.

2.    How do you give out the socks?

Well at one time we weren't opposed to just handing them out the window with a bottle of water. But as of late we have partnered with a number of local and national charities that help with distribution so that our socks go all over the country and help out everywhere they can.  

3.    How many socks do you give away?

Well the numbers can fluctuate from month to month but ultimately we give away one for every pair of socks sold. So really, its up to how many we were able to sell. We would be happy to give out a pair of socks to every person that ever wanted a pair.

4.    What made you want to give away socks?

When we were volunteering around Austin, we were constantly meeting needy individuals that just wanted the simple comfort of a fresh pair of socks. It was such a simple thing that is often taken for granted by most of us. We couldn't even fathom what it would be like to have to wear the same pair for weeks on end. Honestly, it just seemed like the right thing to do.

5.    Couldn't I just buy a pair myself and give them away?

That’s a great idea! We support any effort that gets socks onto the feet of needy individuals. Our company would love to see the day when no one out there needs a pair of socks.

 

Employment Questions:

 

1.     Who are you giving jobs to?

We work with a number of placement agencies and shelters around the Austin area. Each of those entities sends us candidates for employment. Once we have a chance to sit down and meet with that individual, we most often put them into our rotation of workers.

2.    What type of work are they doing?

We have a great little office where our staff gets together and packages the socks for any given week. The labor isn't very intense, but it needs a lot of hands since we choose not to put the labels on with a machine. In all honesty, it would be a lot easier and cheaper to get a machine, but then we wouldn't really be helping anything.

3.    What are your workers paid?

We pay our rotational staff per pair of socks that they package up. This gives them the ability to work at their own pace with a direct correlation between how much they work and how much they can earn. This always averages to be well over minimum wage. Our goal at Mitscoots is to create a system where individuals can make a fair wage and be a part of something bigger.

4.    Do you only work with the needy individuals of Austin?

Well Austin is just where we are starting. Our ultimate goal is to have small packaging facilities in most metropolitan cities. That way each local population would have the opportunity to help their local needy individuals. The more we grow the more we can help.

5.    What are your employees working conditions?

Aside from a paper cut now and again, they are pretty cushy. We have our small eclectic office where we do just about everything. It has great natural lighting and more chairs that we know what to do with. Everyone takes breaks as they see fit and can work whatever hours they want. We have a standard workday and things like breakfast tacos, lunch and coffee are always on hand for whoever needs it.  We aren't interested in getting our workers on the cheap. We are trying to be a better model for other companies to emulate.